CyberRota Analysis
AI-GeneratedZammad's AI Agent configuration is vulnerable to a bypass of its security filter, allowing an administrator with the appropriate permissions to execute arbitrary commands on the server. This could lead to unauthorized access, modification, or destruction of all data stored on the server without requiring any interaction from other users. Organizations using Zammad versions prior to 7.1.2 should prioritize upgrading to mitigate this high-severity risk.
Public Exploit Signal
A public exploit, PoC, GitHub repository or Metasploit reference was detected for this CVE.
Note: these links are listed for security research and verification purposes only.
Original NVD Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.