CyberRota Analysis
AI-GeneratedAn authorization bypass vulnerability in Zammad prior to version 7.0.2 allows authenticated agents to access knowledge base content that should be restricted. This flaw arises from inadequate authorization checks in a GraphQL mutation, potentially exposing sensitive information. Organizations using affected versions of Zammad should prioritize upgrading to 7.0.2 to mitigate this risk.
Public Exploit Signal
A public exploit, PoC, GitHub repository or Metasploit reference was detected for this CVE.
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Original NVD Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, an authorization bypass vulnerability was found that allows an authenticated agent to read knowledge base answer content they should not be able to access. The vulnerable GraphQL mutation is meant to transform a knowledge base answer suggestion so it can be inserted into the ticket editor, but it only checks if the user has the ticket.agent permission. Checking the authorization to the knowledge base answer itself is missing. This vulnerability is fixed in 7.0.2.