CyberRota Analysis
This is a low severity vulnerability with a CVSS score of 3.5. See the original NVD description below for full technical details.
CVE
CVE-2021-36097
Severity
LOW
CVSS
3.5
EPSS
0.51%
Original NVD Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Related CVEs
Other vulnerabilities affecting the same vendor(s)