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Case File

CVE-2020-1767

LOW · CVSS 3.5 EPSS 1.24%

Source: NVD + CISA KEV + EPSS (historical backfill) · Published 2020-01-10 · Last synced 2026-08-04

CyberRota Analysis

AI analysis pending.

CVE
CVE-2020-1767
Severity
LOW
CVSS
3.5
EPSS
1.24%

Original NVD Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.